Driver Code of Conduct

ZERO COMMISSION LLC — Driver Code of Conduct

Effective date: Jun 2, 2026

Applies to: All drivers using the THROO Driver app and accepting trips dispatched through ZERO COMMISSION in New York City.

A. General compliance

By registering for or using the THROO Driver app and related services (the "Service"), you agree that you have read, understood, and accepted this Driver Code of Conduct (the "Code"). This Code sets expectations for professional conduct, safe operations, and rider experience in New York City.

You must comply with:

• All applicable federal, state, and local laws (including traffic laws),
• All NYC Taxi & Limousine Commission ("TLC") rules and requirements that apply to you, your vehicle, and your operations, and
• This Code and any additional ZERO COMMISSION policies and guidelines communicated in the app or otherwise.

ZERO COMMISSION may update this Code and related policies from time to time. Updates become effective when posted in the app or otherwise communicated.

1) Fraud and dishonesty (Zero tolerance)

Fraudulent acts are strictly prohibited. ZERO COMMISSION may immediately, without notice to you, suspend or deactivate your account and access to the Service and, where appropriate, report misconduct to relevant authorities, including law enforcement, if there is evidence of fraud or illegal activity.

Examples include (not exhaustive):

• Disputing fares for dishonest or unauthorized reasons,
• Collusion between driver and rider,
• Creating accounts or using accounts for fraudulent purposes,
• Claiming false fees/charges or submitting altered evidence,
• Completing falsified trips, GPS manipulation, or "ghost" trips,
• Asking riders to pay you directly or imposing unauthorized fees, and
• Accepting trips without intending to complete them.

2) Harassment or threats toward ZERO COMMISSION staff (Zero tolerance)

Harassment of ZERO COMMISSION staff is not tolerated, including:

• Threats, intimidation, stalking, or abusive/profane language,
• Unwanted contact outside business purposes,
• Asking for personal phone numbers or personal information, and
• Photographing or recording staff in a harassing or threatening manner.

Violent or aggressive behavior may result in immediate loss of access to the platform and Service without notice to you and may be reported to law enforcement.

3) Harassment, discrimination, or violence toward riders or other drivers (Zero tolerance)

You must treat riders and other drivers with courtesy and professionalism. The following conduct is strictly prohibited:

• Harassment, threats, intimidation, or unwanted attention,
• Unwanted physical contact, violent behavior, or any form of sexual misconduct,
• Stalking or photographing/recording someone in a harassing, intrusive, or threatening manner,
• Pressuring riders into personal, sensitive, or inappropriate conversations,
• Making false or retaliatory claims or reports against riders or other drivers, and
• Making derogatory, insulting, or discriminatory remarks about any person or group.

Non-discrimination: Drivers must provide service in full compliance with all applicable federal, state, and local nondiscrimination laws and regulations. No driver may refuse, impede, or otherwise alter service, or treat any rider unfavorably, on the basis of any personal characteristic, protected class, background, or belief. Drivers are required to maintain courteous and professional conduct at all times.

De-escalation: If a situation feels unsafe or becomes tense, remain calm, disengage, and leave the area if needed. Report the incident to ZERO COMMISSION as soon as possible. In emergencies or in any situation involving injury or potential danger to life, call 911 immediately.

4) Service refusal, destinations, and service animals (NYC-specific)

a) No improper refusal of service by Drivers

You must comply with all applicable TLC rules and applicable federal, state, and local laws regarding when service may be lawfully refused. Once a trip has begun, a driver may not refuse to transport a rider except on lawful, safety-related, or otherwise expressly permitted grounds. Under no circumstances may a refusal be based on discriminatory reasons.

Refusals of service may be reported to the TLC by riders and reviewed by the TLC. You are solely responsible for responding to and defending yourself against any summons that may be issued to you for alleged improper refusal of service and the payment of any fines imposed.

b) Service animals must be accepted

If a passenger states an animal is a service animal, you must allow the passenger and the service animal in the vehicle, consistent with TLC rules and applicable law such as the Americans with Disabilities Act (ADA).

5) Illegal items, impairment, and weapons (Zero tolerance)

While using the THROO Driver app, you are strictly prohibited from:

• Operating a vehicle while under the influence of alcohol, cannabis, controlled substances, or any medication—prescribed or otherwise—that may impair your driving ability,
• Possessing, using, or distributing illegal drugs,
• Carrying, displaying, or using any weapon in a manner that creates risk or violates applicable law,
• Allowing the possession or consumption of open alcoholic beverages in the vehicle, and
• Engaging in, facilitating, or participating in any illegal activity related to the trip.

Any violations of this Section may result in immediate and permanent deactivation from using the Services and referral to law enforcement or other authorities without notice to you.

6) Driver licensing and eligibility (NYC TLC)

It is your responsibility to maintain all required credentials to operate lawfully, including:

• A valid driver's license appropriate for the class of vehicle operated, and
• A valid and active TLC Driver License that is not suspended, revoked, expired, or otherwise invalid.

You must promptly notify ZERO COMMISSION of any change to the status of driver's license or TLC Driver License, including but not limited to suspension, revocation, expiration, restrictions, or other disqualifying events. Failure to provide notice may result in your immediate suspension or termination of access to the Service without any further notice.

7) Vehicle compliance, base affiliation, and inspections (NYC TLC)

You are responsible for ensuring that your vehicle remains compliant with all applicable TLC requirements and all federal, state, and local laws governing for-hire vehicle operations. This includes maintaining:

• Inspections, registration, and permits,
• A valid NYC TLC For-Hire Vehicle License that is active and not suspended, revoked, or expired,
• All required inspections, registrations, and permits,
• All decals, stickers, and markings required for the vehicle type, and
• Base affiliation requirements and documentation.

Do not accept trips if the vehicle is not compliant, not roadworthy, or not otherwise legally operable. If you accept trips while your vehicle is in such condition, ZERO COMMISSION may restrict your access to the Service until you demonstrate to ZERO COMMISSION's satisfaction that your vehicle is in compliance with this Code of Conduct and any other terms and conditions applicable to your use of the Service.

8) Insurance requirements

You must maintain current and valid insurance coverage that meets all applicable legal and TLC requirements for your vehicle type and operations.

If your coverage lapses, is canceled, or becomes invalid, you must immediately stop accepting trips and notify ZERO COMMISSION. If you accept trips and your vehicle is uninsured, ZERO COMMISSION may restrict your access to the Service until you demonstrate to ZERO COMMISSION's satisfaction that your vehicle is in compliance with this Code of Conduct and any other terms and conditions applicable to your use of the Service.

9) Electronic devices and safe driving

Safety first. You must comply with all applicable laws and TLC rules regarding the use of electronic devices while operating a vehicle. The following conduct is strictly prohibited:

• Texting, typing, browsing, or otherwise handling your phone or electronic device while the vehicle is in motion.
• Interacting with the THROO Driver App, navigation, or any other device except when the vehicle is lawfully parked or standing and it is safe to do so.

Violation of these requirements may result in enforcement action by the TLC and/or loss of access to the Services.

10) No Unauthorized Passengers (NYC)

While you are using the THROO Driver app, en route to pick up a rider, or during an active trip, you must not allow any unauthorized passengers in the vehicle, including friends, family members, or any other person not booked on the trip.

• Only the rider(s) associated with the trip may be in the vehicle during an active trip, unless required by law or explicitly permitted by ZERO COMMISSION policy.
• Violations may result in suspension or permanent deactivation, especially if rider safety, comfort, or privacy is impacted.

11) In-vehicle recording devices (cameras)

If you install or use any in-vehicle camera or recording device (with or without audio), you must:

• Comply with all applicable federal, state, and local privacy and recording laws,
• Clearly notify riders that video and/or audio recording is occurring (recommended best practice),
• Use any recordings only for legitimate safety, security, or dispute-resolution purposes, and
• Do not post or share recordings publicly or for entertainment or non-permitted purposes.

Drivers are solely responsible for the lawful installation, maintenance, and use of any recording equipment.

12) Vehicle cleanliness and rider-caused mess

You must keep your vehicle clean, sanitary, and ready for riders.

If a rider causes a mess beyond normal use (spills, bodily fluids, damage), you should:

• Document it promptly (photos/receipts where possible), and
• Report it to ZERO COMMISSION for review under ZERO COMMISSION's cleaning/damage process as soon as possible.

13) Pre-trip declaration (fitness to drive)

Before using the THROO Driver app and related services, you must ensure:

• You are sufficiently rested, alert, and fit to drive,
• You will not accept trips if you feel unwell or unsafe to operate, and
• The vehicle is insured, roadworthy, and free from defects (tires, lights, brakes, seatbelts, warning indicators, etc.).

14) Enforcement

ZERO COMMISSION may investigate any actual or suspected violations of this Code of Conduct. Based on the nature, severity, and circumstances of the alleged or substantiated conduct, ZERO COMMISSION may take one or more of the following actions at its sole discretion:

• Issue warnings or require corrective education,
• Temporarily suspend access to the Services,
• Permanently deactivate access to the Services, and/or
• Refer the matter to law enforcement, regulatory agencies, or other authorities where appropriate.